From Field Data Collection to Impact: One NGO s Tech Journey with the Nonprofit Clo

From Field Data Collection to Impact: One NGO s Tech Journey with the Nonprofit Clo



hello everybody good morning good afternoon good evening depending on where you are thank you for joining us today's webinar from field data collection impact and this is about one nonprofit tech journey with nonprofit cloud and our partner Vera solutions here so we wanted to thank you all today we know that you could be spending time on your mission working with beneficiaries raising funds whatever you might be doing so just wanted to give you a big thank you to being able to webinar for doing that with us today and next up we just before any of these webinars we may talk about forward-looking technology if we get a question about it so we just want you to buy any technology based on what's available today we have a great lineup I'm so excited I am the product marketing director here at Salesforce org for nonprofits I focus mostly on our fundraising solutions Nora Stephens kitten Berg can't be here today she focuses on programs and we also have Alex cruelly AK who's one of our principal solution engineers and has worked with our customer of world bicycle relief or wbr here today we also have a chili with Vonda and she is a senior consultant here working with a lot of different customers at various solutions and lastly we have Lisa Myers who is going to be talking a lot today about W BRS use cases with technology out in the field so before we get started we just wanted to go a little bit into the agenda of how that's going to flow so first of all we're going to do some introductions of our organizations what our missions are wer and we're just going to talk a lot about what their use cases are we're going to see demonstrations of how that can come to life in the technology both Salesforce org and Vera solutions and lastly we're going to spend some time on Q&A now if there's questions we can answer throughout of course we will at the different breaks but definitely wanted to leave some time for everybody to ask questions because you know everybody eyes on their own personal journey with technology here and when we understand you might be at different phases so to move right into a little bit about Salesforce and we have been on a path to impact far far along the toe with Marc Benioff one one one model but since then that has evolved quite significantly and now our biggest part of our mission is providing access to technology at free or heavily discounted rates and we also have an entire program scans like most of you on the phone that's working on how do we invest and work with education and workforce development organizations one of the biggest benefits of working here for myself and for most of us out there in the community is that we have you know a lot of people a Salesforce org doing pro bono with our customers but we also have this community this online digital community of nonprofits like yourself that are out there helping each other answering questions within 24 hours on power of us up so there's a lot of parts of our organization but before we really do too much into technology we just wanted to really show the breadth in size but also different cause areas and different use cases around technology so today you're going to hear one specific use case but really as you're seeing this take into consideration how you might be using that because organizations use different parts of our technology and our partner technology in very different ways and one of the the benefits of you know our partnership with our customers is you'll never outgrow Salesforce technology we have nonprofit cloud includes all of our capabilities around how you engage with your constituencies from a marketing communications perspective and if you're fundraising and you're communicating around that you can take those funds and track them from your campaigns into how you manage those donations and work with your different single donors or major donors out there in the world and cultivate and steward them and then that money can be allocated directly into your program side which is this is where we're going to spend a lot of time today is on the right hand side and we have solutions for each of these areas from marketing fundraising and program management all built upon the Salesforce platform I wanted to just dig a layer deeper today because you're going to see a number of different technologies that are all working together towards a common goal for wvr so if you look at how that starts it's the Salesforce platform and a platform is just a database that has out-of-the-box capabilities that allow you to build anything you need and customize and tailor it to your mission that's one thing we we believe here at Salesforce technology should work for you and not the other way around and then Salesforce CRM is built on top of that and nonprofit cloud our nonprofit success PAC was built for and with our community that really takes that CRM for businesses and turns it into CRM for nonprofits and that comes with out-of-the-box reporting in dashboards which you're going to see in WV ours use case but the benefit of using this technology is you get artificial intelligence baked into that platform also so once you gather enough data you can do advanced visualization you can start doing predictions based on that data and on top of all that is a marketing suite that allows you to engage in our auto box fundraising and program management solutions and so there's there's a platform where you can build on for program management and then there's it's integrated into various solutions so what you're going to see today and I won't steal any thunder here is a number of solutions that extend the capabilities to allow you to really manage your mission and with that I'll just pass it over to hit Tilia various solutions do a brief introduction of there thanks Jared so evolution is a global consulting company that was founded in 2010 Iranian of a desire to help social fix organizations amplify their impact and we do this by making use of cloud and mobile technologies such as yeah I'm sorry you're you're coming in and out it sounds a little bit like you're underwater I think maybe if you could just put the microphone a little closer okay does it it does yeah it's not sounding any better at this point why don't we why don't we do this well Hatillo fixes her headset we'll come back and do an introduction when we go into the demo of Vera solutions but apologize for that I know your headset was just working two minutes ago when we tested it so at this point I'd love to introduce the Alesha Myers who heads up monitoring evaluation at world bicycle relief and I'll pass it over to you to give a little bit more of your background and in your organization hi Jared thanks very much at world bicycle relief we are big fans of Salesforce and and actually when I launched into developing the M&E system it was in fact because we were already using the CRM system for fundraising and and from my perspective it was ensuring consistency by then developing our M&E system in Salesforce and we did that with the support of vero solutions so I've been with mana with with world bicycle relief for about five years and and designed their M&E system from ground zero so I'm really happy to share with you what we've done and the journey we've been on together with with various solutions so I'll tell you just a little bit about that now so by way of background world bicycle relief was founded in 2005 and we believe in the power of bicycles to mobilize people particularly people in rural areas where we're distance as a barrier to them achieving their ideal livelihood outcomes so we work specifically in the areas of healthcare economic development and education and really believe in connecting people to markets schools healthcare and other livelihood opportunities in their areas and we do this through the distribution of a bicycle which I'll tell you a little bit about now so this is our bicycle this is the buffalo bicycle it's named after the mighty african buffalo it's a heavy-duty robust bicycle built specifically for difficult terrain and in rural areas one of the key benefits we we hear from our riders and end-users are the 100 kg carrier on the back you can see the student riding a bike and students can carry other students on the back of the bicycle farmers can carry their produce dairy farmers can carry milk so this is our flagship bicycle that's what we're using through our various bicycle mobility programs you can see in the next slide a sample of students very happy students in Malawi who were recipients of buffalo bicycles last year so just a little bit about world bicycle relief you can see here in the in the global illustration where we're currently working just to highlight on the African content we're working in Zambia Zimbabwe Kenya Malawi Ghana and we've just recently opened operations in Colombia this year and together through our philanthropic program and social enterprise sales we were reaching almost 450,000 bicycles and with these bicycles we train mechanics and to date we've trained 2201 mechanics to help keep these bikes on the road and ensure their sustainability so again just a little bit about our organization we have two arms we have the philanthropic arm and social enterprise side and the combination of these we believe will lead to sustainability and scalability of our program on the philanthropic side we target specific individuals who are in need of a bicycle to overcome the distance barrier so our flagship program is a the bicycles for educational empowerment program which I'll talk a little bit about in the next couple of slides but we've also provided the bicycle to health workers who are working to improve health in their communities some individuals engaged in economic activities as well so through our philanthropic program we fundraise and were able to donate the bicycles to these various target groups the social enterprise fail on the other hand allows us to directly sell the bicycles to individuals who'd like to buy and we also sell it to organizations and and large international organizations so the two arms of our organization go hand in hand to provide bicycles to as many people as possible in our in our target countries so I mentioned our flagship program beep so the bicycles for educational empowerment program provides bicycles to students this is both primary and secondary school students as well as teachers and community volunteers and and the key outcomes we're trying to impact through this education program our retention performance attendance in school particularly for students who live far we know in a lot of rural communities students are traveling extraordinary distances every day through difficult terrain just to get to school so we tend to target students living about 3 kilometers or more from schools for receive bicycles and the key component of this program I think what which makes it quite unique is that its community lead so in each school in which we're implementing and each sorry community in which we're implementing the program we have what's called a bicycle supervisory committee which is comprised of members of the school as well as the community so anywhere from maybe 8 to 12 community members that help oversee the management of those bicycles at school levels so ensuring that they're sustainable that they're cared for that they're used for the intended primary purpose for students to get to school along with bicycle supervisory committee we also train the field mechanics in the area so those mechanics you see working under the the mango tree we ensure that they're able to help care and maintain the buffalo bicycle so we train them they are generally part of the bicycle supervisory committee and also help oversee spare parts at the school in terms of when they do repair fitting the bike spare parts and also assisting with reordering and another key component the program it's a is a study to own contract so students that receive the bicycle sign a contract that states the bail care for the bicycle that they'll use it for the intended purpose and upon graduation they then become the owners of the bicycles so in the short term we want to make sure these kids are getting the school that they have the energy that they need to complete their studies that they get home in a timely manner and they can just be active and engage students to achieve the the most they can from their education and in the long term we want them to stay in school which we know will help prepare them for higher education or just to become more productive members of their community so that's our flagship program beep and I'll tell you a little bit more of how we're using Salesforce and and taro works to support that program so the need we identified years ago was just we wanted obviously to collect data around the program for monitoring and evaluation purposes and we're primarily using paper-based forms these forms are used to track the activities of the BSC and also student attendance the outcomes we'd like we want to measure as well as any repairs done to the bicycle so you know as the number of bicycles and bicycles in the field and schools in the field increase we were having trouble collecting all of these paper forms so for example in 2018 we reached about a hundred and seventy schools in these four countries so the ability of our staff members to get to these rural areas collect the forms bring them back to the office enter them into Salesforce was becoming ever more a challenge and we could see there were issues of data loss just enormous expenses and and and and time-consuming to collect these forms storage you can see to the right piles of paper that we had in file cabinets and then anytime we wanted to implement changes to the system working this through the paper system was also very difficult we you get to the school and they have the wrong form or they don't have photocopies so we were just facing an enormous challenge with the growth of our program and our research assistant ivy and and Zambia you can see what she was dealing with on a daily basis so notebooks related to bicycle distributions and then paper forms related to BSC reporting and it was just an ever-growing stack of data that needed to be entered and that's when we approached Bureau solutions and and began to further develop our Salesforce system to enable us to better manage this data collection and and reporting so just to back up a bit another gap we saw in our program is that the bicycle itself was was well documented you know they're they're manufactured in Taiwan they they're put on containers they're shipped to our countries of operation we have warehouses in those countries we had assembled to put the bicycle together but then we found when the bicycle left the warehouse we didn't have any further record of the bicycle so in terms of who received an individual bicycle what was the lifecycle of the bicycle what were the repairs that were needed and so you can see here from this graphic we would have a bicycle distribution ceremony where anywhere from a hundred to one hundred and fifty two hundred bicycles are distributed at a school and suddenly we had no further information but our interest as an organization was being able to track these bicycle outcomes so looking at monthly maintenance and repairs looking at school level outcomes so in improvements and pass rates and dropouts an enrolment and then those individual student outcomes I spoke about before around retention performance and attendance so we needed a an M&E system that was going to enable us to manage both the bicycle and the students over a period of time so with the upgrading of our system in partnership with varus solutions we then integrated taro works which allowed us to use mobile data collection mobile data collections platform at school level to capture the data on the bicycle and the students and then maintain that in our in our Salesforce system so a bit about how this works we can see here Ivy out in the field with a tablet so no longer in the office but providing by providing this tablet to schools we can transfer that that activity of data collection to our schools and build their capacity and work in partnership with them to manage the data so how the system works is that in the field oh.sorry and some of the benefits of this or I'll speak about the right this is good so some of the benefits of this system that we've developed is it's just provided but more accountability access to real-time data targeted M&E data sorry I may need performance that allows us to target our activities so once we can see where their issues in a school and the monthly basis that also helps us use our resources wisely in terms of where we want to do follow-up monitoring it's obviously time-saving because there's a step from from paper to transfer data and the system that we can now do directly with the schools and it's improved our our workflow and entire works is quite user-friendly so I'll tell you a little bit about how it works in the field right now so what we've done is provide the tablets that are equipped with taro works to schools so these tablets stay at the school there's an authorised user who manages the data collection at school level they enter the data according to our standard operating procedures typically on a monthly basis and then as I mentioned before when we get this real-time data we can see which schools require direct support by our M&E specialists but if they're having any problems with the system they can also contact us for support and then our emiti specialists can access the data at the office now and use it to to develop more comprehensive reports so the key outcomes that we're tracking that I touched on earlier just looking at the changes in the annual school profile so that the story about the school itself looking at enrollment figures any changes overall changes in student pass rates for standardized tests looking at any dropout so overall what's the improvement in the impact of the bicycle in the school and then on the students we're focused on performance attendance and retention we look at the activities the bicycle supervisory committee so how many accidents were there with the bicycle how many meetings did they have during the month what kind of follow-up was required our mechanics are responsible for reporting on the repair and maintenance of the bikes we're also looking at usage so what percentage of the students are using the bicycles to come to school and then at first step we're looking at the the overall allocation of the bicycles to students so that assigning of the bicycle to a student during the the bicycle distribution ceremony and that brings me to one of our favorite features which I'll talk about quickly with taro works is the bar barcode scanning capability so all of our bikes have barcodes and this helps as I mentioned trace the the bicycles from Taiwan on all the way to our warehouses in country but we can use this barcode further with the taro works technical technology to assign bicycles to school to students at schools during the distribution ceremony so are our two key uses of this are a finding it to the students of the bicycle distribution ceremony and then secondly being able to follow up on maintenance and repairs to the bicycle and we've seen this as extremely time-saving and eliminates some of the errors that we had with a manual process what you'll see in the there's just an example of it in the next slide of how this looks in practice at a bicycle distribution ceremony so we can see that the community member by vfc members been given a tablet and then they're just scanning a barcode and I mean amazingly amazingly this connects all to our Salesforce system and allows us to do to do that assignment so Atta bicycles at a bicycle distribution ceremony you know the student receives a new bicycle on that student on the list has received a bicycle we we scan the barcode we assign that bicycle to the to the student and this is done on site and we found it to be extremely time-saving so you know 50 bicycles and in 30 minutes versus you know as taking two hours to assign bicycles to students with our paper-based system that we had before the taro works and at that time that the beneficiary distribution list is then immediately available and again there's no interim step of data entry you can see that the the bicycle distribution ceremony there's a lot of excitement at the schools there's you know speeches going on their students their parents and bringing in this this taro works barcode functionality has just really helped streamline the process you'll have another look at the next slide what we see at a typical ceremony it's just quite busy with a lot of activity so you know having a students line up scan the bicycles it's exciting for them it's exciting for us and it's also time-saving and then finally just to speak on another use of the barcode technology is for the mechanics when they come to do preventative maintenance typically once a month they can scan the barcode on the bike pull that bike record up that's already been entered in the system and then they can log what repairs they do and also any spare parts that are fitted on the bike so that's our second key use for this this great technology so what we've seen overall with the introduction of taro works integrating that into our system is it's really important to have the community on board through the bicycle supervisory committee you know ensure that there's proper management of the device at school level we've empowered them to really become partners and in monitoring and evaluation and overall it's helped streamline the process and when we have meetings with the schools we have the data in the system to share the reports directly with them so they can also see how the program is progressing so some of the reports that we've developed on the next couple of slides this is just using the standard reporting and dashboard functionality that's built into Salesforce so you can see here a report that's looking at bicycle usage and preventative maintenance across our countries we aim to have a minimum of 80% bicycle usage and so we can see these figures immediately from use of Toro works every month and then we can also look at how many bicycle repairs are in status or completed either at a school level or a country level so these are just some sample reports that we use to improve our decision making and planning at an organizational level and here's another example of repairs in the repair period so this is these are recent upgrades we've made to our system integrating the taro works in the in the Salesforce and it's just really kind of taken our M&E to the to the next level and help solve this challenge of you know trying to connect better with the schools thank you so much Alicia this has been really informative and I think there's been a few questions coming in around data collection everybody is always I think especially in the M&E world right trying to get better data that's trusted that you know even if in a global distribution setting you can you can know that moment that it's cell correct and you can report out on it and one of the questions was how do we get data in from like an offline server and things that later nature will respond to some more of the technical questions later on but as you're seeing this barcode usage of you know physical inventory think about all the other ways you as a non-profit you know might be capturing photographs of you know outcomes and what what's happening and using those within a system to then return you know kind of more of the qualitative data to around what are the improvements you're seeing in your community or things of that nature so there's just a ton of ways that you can get data on through our partners like you're seeing with Tara works or uploaded directly to the system or even just taking your phone out and taking a photo so we wanted to kind of take a break here but I did have one question for you Lisa do you mention at the beginning that your fundraising teams use Salesforce also have you seen anything from the M&E perspective you know having them the program side on on Salesforce as platform and the fundraising team have you seen any change in behaviors there or are you using any of this data in your fundraising activities it's a great question Jared and I think that's where we want to go now so we wanted to focus on on updating the M&E side to improve the data that we have in the system but we have set up the system so that when we get ready to integrate them the building blocks are there so that's exactly where we want to go with developing more sophisticated reports being able to look at specific donors funding schools and being able to link that up in the system if we need to you know prepare a report on a school that a donor has funded we want to be able to link that up through the Salesforce system and now we have the capabilities to do that so as we were building out the M&E system we kept this in mind and knowing that as the program grows as the organization grows as the M&E grows that we want to be able to to integrate the two sides of the system we also see an opportunity for building in the social enterprise where we have sales managers in each country to manage their relationships at field level through the CRM system so we have big plans for Salesforce and using it in different aspects of our organization to help us manage data and relationships that's so great you know for everybody out there Furniture Bank is another example of an organization that has physical inventory and a social enterprise side if that's like–you or build on just dedicate stay around building schools there's a lot of different customer examples and this is just one prime example of using technology to really digitize everything around your mission so I wanted to pass it over and we want to go with detail layer deeper now and Alex a principle solution engineer here is going to share some of their the the actual demonstration of how this could all come in to Salesforce and then he's going to pass over to him today to go into more advanced M&E use cases with impact so Alex I'm just going to pass it over to you now you should be able to share your desktop all right things Jared then can you see my desktop not yet can you try that one more I'm sure from all right I think that second time here yeah so before I dive into the demo here know that we're using a demo environment and not wbr s production system also it's important to mention that we're showing the power of Salesforce platform with the native applications such as Einstein analytics in our partner applications such as Terra works and amp impact both of these applications are built on Salesforce platform what we call native application so why is that important well it's important because all your data resides in one system you're not having separate systems that need to be integrated in order to gain complete view of your beneficiaries programs and that impact so let's dive right into the demo here so in the Salesforce environment now and you can see the tabs at the top just that kind of basics of the user interface you see the objects that come out of the box represented here contacts for example but you also see some custom objects things like school attendance and bicycles and others as well and on a home page which is configurable I chose to display this mine Stein analytics dashboard we will come back to it at the end of our demo and explore how Einstein analytics can enhance your visualizations and reporting as well so let's start with you hey Alex I think we lost you there we can see other data-scale countries yeah sorry we just lost you there so if you could just back up a little bit we just lost you for both the last minute and a half oh wow okay sorry about that let's start with a bicycle record is that where yep yeah he just start right here great okay excellent yeah so yeah just starting for the bicycle record here we can see that we're displaying things like bar code and this is associated with a distribution event and as Alicia talked about the capability of a bar coding and offline capture what the terawatts distance now what you're seeing within Salesforce and now if we drill into distribution event that's associated with us we can see additional details such as country date projects and school associate with this event so this is really a representation of a day that bicycles are distributed to students and you saw some photos of that and if we want to see relate records that are part of that all we have to do is just look at the related tab and that this shows all the bicycles that were distributed during this event with their barcodes now as mentioned before wbr also tracks repairs and maintenance related to each bicycle so here we're going to take a look we're going to take a look at an example of a repair record here we can track actually repair performed how long it took the car step labor and parts we can even take photos of the bike or the repairs that are involved so as we mentioned that's a great capability that you can include some unstructured data in this case it's a part of together with the record and the data now now that we looked at bicycle related data captured in Salesforce let's now switch gears a little bicycle humor there pun intended and look at the impact that these objects are making in the students lives so through the power of better mobility wvr is able to enable better attendance and outcomes also I should mention that your mission may not have anything to do with bicycles and that's fine Salesforce platform flexibility allows you to define any asset or any kind of product that you may have and the track the fields that you may need to track within Salesforce so wvr is able to track and report on student ends with Salesforce and so we're going to start with a school record in my demo environment I have very simple school profile however you can certainly build out additional fields and additional data around the schools to build out your profile and then on once again on a related tab we can see all of the attendance records for each student this is really important data to maintain in order to measure changes and improvements in student's attendance now drilling into individual record we can see additional detail things such as gender year term school and of course their key statistics here we're capturing a total days in term total base missed attendance rate and percent score and this data of course is important and that's what the feeds reporting and analytics which we're going to take a look towards the end of the demo but now that we've seen how Tara works and sells for supports your Parliament activity in the field let's now turn our attention to see how you can make sense of all this great theater towards measuring your organization's impact so this is where beer solutions impact applications comes in so at this point I will now pass the demo controls – Natalie thank you Alex and I just wanted to taste if you can hear me now yes much better yep it great so an impact is our response to the recurring challenges that we've seen over time that organizations struggle with when it comes to tracking and reporting on their impact and it's an indicator management and performance tracking app both on the Salesforce platform as Alex mentioned so just to pick up wbr story Alex showed you how the data that wpr collects in the field is then pushed from mobile devices to Salesforce and now we'll look at the data management side of that and what in what amp impacts would allow an organization like wpr to do from an impact measurement perspective so what we're looking at now Hey Alex I think we're still seeing your screen here until you change present actually I'll change presenters to hit you late for you here yeah sorry about that no no worries you should have control now there you go into it and so what we're looking at now is a program record for WP eyes B program you can see that we've captured some important information about the project on this page and we can see you can put in description information as well as important dates for your program and finding amounts we can also track SDG so you can see how you're faring against its STDs that are important for your program on the setup tab amp impacts allows you to track somatic areas or themes that your program is addressing you can also track the different geographic areas that you operate in or that your program will be running you also know that donor reporting can take up a lot of time and a lot of work goes into that so it's amp impact you can actually check the different reporting periods that you will need to report this in and share the targets and results for each of them work tab provides an opportunity for organizations to set up logical frameworks for all the theory of change for their program and provides you with a way to outline the impact you want to program to achieve along with the various inputs and activities that go into your program but also checking the outputs and outcomes that you want out of your program so we recognize that a lot of planning goes into running a successful program and in recognition of that and allows you to document all the activities that you need to cover as well as the different time frames that you need to achieve them within you can see that we've also added like a cool Gantt chart for those who are more visually inclined there's visually there's a search functionality that's built in as well as filtering for if you have lots of activities the indicators tab allows you to create indicates a specific to the program or select indicators from a catalog that you would have pre uploaded so if I go to this indicators catalog tab I can see the difference indicators that are currently in my catalog and select the ones that I want to measure specifically for this program you can see also that the indicators support different data types for this example we have number and percentage but you can have qualitative indicators as well so the information that wpr collects on the field can be rolled up to this program using an impact aggregate feature so we can actually see from the bicycle service logs how many of those have we actually completed against our targets for the for the indicator for indicators that you aren't tracking or that aren't being collected from a mobile collection app you can also manually input values for your targets and results on C this indicates into this results page our performance graphs allows you to get a quick snapshot of how you're doing against indicators for this particular project you can also filter so you can only see the appropriate performance graphs and let you you're interested in now with any program there's a financial aspect of it the financials object and amp allow you to track the different budgets that you may have disbursements that need to be paid to the program or paid out from the program as well let's give you an overview of how you've been spending against what you've budgeted over time organizations also need to be able to collect information from external stakeholders such as your beneficiaries and your partners so amp has a feature called and submissions that are allows you to create these custom surveys for the stakeholders that you need to collect data from and share that with them this feature we find works particularly well with salesforce communities which i will show you now so salesforce community is basically a way for you to share and collaborate with other stakeholders who don't have access or don't necessarily have access to your internal system you can embed things like dashboards and articles onto into your community this is just a very simple example of the community but if you click in to submit school profile you can see an example of the types of surveys that you can create with add submissions so you can see here this is a school profile that a teacher or principal would have to compete for wbr they can provide information about the registration States status class sizes and all this information they can enter from the screen without ever logging into Salesforce and then once they're done they can submit it and the internal users will be able to see the data that they've submitted so this is just a quick sort of just a quick overview of their features that amp has that allows organizations to measure and track their impacts better thank you over to you Jim thanks so much and you know one of the questions that came through a couple questions came through I think around this data collection you know one of the they were they were asking you know how can we learn more about how to integrate barcode scanning specifically one of the questions so somebody else has inventory out there and then I think one of the questions was you know why with the added value of Bera and why use tarot works versus other data collection methods so it's kind of a two-part question one on the barcodes and one on you know why is why should nonprofits go out there and use or our works integrated to Salesforce for data collection Jarett would you like me to speak to that or I'm sure yeah that's that'd be great Alicia thank you I mean we went with taro works because it's a platform that integrates well with Salesforce so again in trying to streamline the different data management systems we thought it was best to use a platform that works well with Salesforce so that really influenced our decision to go with taro works as a platform yeah just to add to that Jared so there are a couple of types of ways to build applications that you can integrate with Salesforce we have open API so that's a given right and a lot of applications out there do that but there's also what is known as a native application so Tara works and app are both native applications that are developed on our platform so there is no integration so when you capture data it's instantly available to those applications as well and so there's edit value' and time to values a lot quicker when you have native apps yeah yeah I think I think you know it's it's always a question when you have options right and I think the the philosophy that Salesforce is taken as a platform is a lot like your phone right in terms of the fact that there are out-of-the-box applications on your phone you may or may not want to use them because there's more innovative things happening in the world around data collection as this example space so we what we love partnering with Vera also as one of our partners with all of our customers that are doing this kind of work because they have these auto box solutions that tie in to Salesforce and really enrich all that data you have so it's it's more of as you're out there looking at what solutions do I need it's really documenting your use case what you're trying to do and then making a quick short list of all of the available technologies and saying you know which one of these has the highest match to our needs short term and long term and then the overall cost also – obviously but that's something that we we hear a lot is a question and we we're I just wanted to thank all of our presenters today we're in that mode now where we have about approximately eight minutes left for more questions so please you know keep these questions coming so one of the one of the questions was is it possible to integrate two other data tools like Oh take OD K or I can't read the rest of this one sorry so basically like talking about other tools for surveys or data tools Alex do you want to take this one did you say OD k open data kit is that what we're referring to yeah or a survey core survey cop with Salesforce yes sure so um yeah there are a number of tools out there that allow you to capture data and then synchronize with the Salesforce and once again going back to the native application versus integrated it's always better to go with a native solution and going back to question you know bioterror work so it is a native solution built on our platform we're also you know able to integrate with them anything that has ability to integrate to either API or some of our connectors so some vendors out there have chosen to integrate rather than build on our platform and that's fine it's definitely a viable way of doing things so you can you know if you've already selected that kind of tool you can make it work with Salesforce so that you still have a single view of the data that you captured that's a great point I think in one of the questions global organisations this came through challenged with his language and so the one of the questions was you know how do you deal with language needs of local regions and users who are responsible to input the data and I guess I don't know if Italy is back with us or Alex if you want to take a stab at this one first until you do have a point of view on that hi please may you repeat the question I think that you can ask a bit Oh so it's basically just speaking about different languages local dialects like local languages and how do you deal with that on the data collection side yes both town works and Salesforce allow you to translate into different languages depending on the user's locale so it's definitely possible to translate into those different languages to meet your users needs and impacts can be translated along with the rest of Salesforce as well yeah and that's definitely a benefit of these global platform systems that you know you know most of I know your employees until they are across the globe in working with different clients and you know another piece of this that we didn't mention you know is the terror works that you know there's another question came through another added value of terror works is the offline data capture because when you're for example boma project is you know and I'm sure this happens in your areas that you serve to Gary you're getting on a motorcycle after a plane stress you know it's the middle of one of these villages there's not a lot of great connectivity but you still want to be able to capture that data offline then when you get to Wi-Fi have that come back online so that's that's a big big value areas and two of these know when you're out on the field globally not only the local language but offline data collection and so another question that came across that I think would be great for Alicia is I was asking have you seen that capturing this information on on bicycles that stewardship and accountability in the field has increased at all definitely because again we have the data real-time and can make follow-up so you know on the preventative maintenance it's making sure that the mechanic is actually going to the school and doing repairs we've built into the system as bicycle components are replaced on a bike those are then that inventory of the spare parts at school level is better managed so for example if the new tires put on the bike then that tire is deducted from what's in the spare parts kit so it helps us monitor and manage the spare parts at school level so I think it definitely it's given us you know better visibility into what's going on the schools on a monthly basis and that you know inevitably improves stewardship I think even in terms of assigning students bicycles now we get this distribution list in advance maybe two or three weeks and we check through it because we need to load it in the system in order to assign it the student a bicycle so that allows us even to check that list and verify the students that are on it just kind of supporting what the community's done already but allows us again that that that contact so I would definitely say it's improved stewardship and it's like our it's like our lifeline to the school now we've had this direct connection and I think sure you mentioned even being able to take photograph so taking photographs what's up being calling you know by equipping the schools with small tablets or phones it's it's it's our than our direct connection to to the schools that we didn't previously have yeah that's such a I mean the the nuance value that each organization will receive from doing something like this is is a little bit different one of the organizations that that I was speaking with an another conference you know was talking about the fact that although most of their staff are great you know a lot of times you know there's year you're going through staff and you're trying to onboard these different regions where you might not even have people to interview them sometimes and you know they found that some people were actually and you know they weren't out in the field because it's the geolocation of the tablet can tell you that right and so how would you collect data if you weren't out there at the village you were supposed to be at so it allows you to create that accountability to at the data collection level so with that I mean we're just at the top of the hour I wanted to again thank you Alicia Tilly and Alex for joining us on today's call we try to get to all the question I think we got to all of them but if there's anything else you see that you can reach out to us individually on this slide and thanks again have a great day

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